Corporate Governance

Legal & Policies

Our comprehensive legal framework ensures transparency, security, and excellence in every project we deliver. Access all our policy documents below.

Terms & Conditions

The primary agreement governing the use of our services, payment terms, and legal relationship.

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Privacy Policy

Detailed information on how we collect, protect, and handle your data and privacy rights.

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Service Level Agreement

Guaranteed uptime, performance standards, and service level commitments for our solutions.

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Refund & Cancellation

Clear guidelines on payment refunds, project cancellations, and billable work conditions.

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Website Maintenance

Scope of support, response times, and emergency assistance for active websites.

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Web Dev & Support

Scope of development, technical support periods, and hosting responsibilities.

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Project Delivery Process

Step-by-step overview of how we deploy, test, and officially hand over your project.

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Project Delivery Policy

Legal definitions of delivery completion, review periods, and final sign-off protocols.

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Revision Policy

Information on free revision limits, 'New Work' definitions, and extra revision charges.

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Hosting & Domain

Renewal responsibilities, data loss disclaimers, and third-party hosting limitations.

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Source Code & Ownership

Intellectual property rights, code transfer conditions, and proprietary software usage.

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Abandoned Project

Conditions under which a project is considered inactive and reactivation requirements.

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Support Response Time

Guaranteed response windows for different support tiers and holiday coverage.

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Third-Party Software

Liability and maintenance terms for integrated third-party tools and plugins.

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Public Policy

Our commitment to public engagement, ethical standards, and social responsibility.

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Invoice & Late Payment

Standard payment due dates, late fees, and service suspension protocols for overdue invoices.

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Need legal clarification?

Our legal and compliance team is here to help you understand our terms and how they protect your business.

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Dhaka | Bangladesh

3-B, House 20, Road 07, Block C, Niketon,
Gulshan 1, Dhaka-1212, Bangladesh

+880 1812-848792

Dubai | United Arab Emirat

P-15, France Cluster, International City,
Dubai, United Arab Emirates

+971 58 140 0594

Charleville Mézières | France

15 rue Alexandre, Charleville Mézières, 08000, France

+33605600418

Cairo | Egypt

Khaled Ibn Al Walid, Ezbet el-Haggana,
Nasr City, Cairo Governorate, Egypt

+201 551 478 631