Website Maintenance Policy

Our maintenance services are designed to keep your website secure, functional, and up-to-date. The scope includes technical updates, security monitoring, and minor content adjustments.

• Core CMS & Plugin updates (e.g., WordPress, Next.js dependencies).
• Security patching and malware scanning.
• Database optimization and cleanup.
• Monthly performance audits and reporting.

We categorize support requests based on their impact on your business operations. Our committed response times ensure your issues are prioritized effectively.

• Priority 1 (Critical/Site Down): Response within 4 business hours.
• Priority 2 (High/Functional Issues): Response within 12 business hours.
• Priority 3 (Normal/General Queries): Response within 48 business hours.

Emergency support is available for critical failures outside of standard business hours. This service covers server outages, security breaches, and catastrophic site failures.

We offer tiered monthly and yearly maintenance plans to suit different business scales. All plans are billed in advance.

• Basic Plan: Security updates & monthly backups.
• Professional Plan: Basic + content updates & performance optimization.
• Enterprise Plan: Priority 24/7 support & dedicated account management.

Maintenance does not include major design overhauls, new feature development, or third-party marketing services unless explicitly stated in your contract.