Refund & Cancellation Policy

Refunds are generally not provided once work has commenced on a project milestone. However, we may consider partial refunds in specific circumstances:

• If a project is cancelled by the client before any development work begins.
• If we are unable to fulfill the project requirements due to internal technical limitations.
• Pro-rated refunds for managed services if cancelled within the first 15 days.

Clients may request to cancel a project at any time. Upon cancellation, the following terms apply:

• The client is responsible for paying for all work completed up to the date of cancellation.
• Advance payments for unstarted milestones may be partially refundable, subject to a 15% administrative fee.
• All developed assets, designs, and code remain the property of Global IT Solutions until final settlement.

Certain services and expenses are strictly non-refundable once purchased or initiated.

• Domain registration and renewal fees.
• Hosting setup and monthly subscription fees.
• Third-party software licenses and API credits.
• Emergency support and express delivery charges.

To request a refund or cancellation, please contact our billing department at billing@globalitsolutions.com.bd.

• Requests must be submitted in writing with a clear reason for cancellation.
• Approved refunds are processed within 7-10 business days.
• Refunds will be issued back to the original payment method whenever possible.

We encourage clients to reach out to us directly to resolve any billing issues before initiating a chargeback.