Project Delivery Policy

All project timelines provided are estimates based on the initial project scope and the assumption of timely client cooperation.

• Estimated delivery dates are provided in the Project Proposal.
• Timelines may be adjusted if the project scope changes.
• We are not liable for delays caused by third-party services or client-side dependencies.

Upon delivery of a project milestone, the client is granted a specific window to review the work and provide feedback.

• Standard Review Period: 5 business days from delivery.
• Feedback must be consolidated and submitted in writing.
• If no feedback is received within the review period, the milestone is deemed approved.

Formal sign-off is required at each major stage of the project (e.g., Design, Alpha, Beta, Final Launch).

• Approval must be confirmed via our project management tool or official email.
• Once a phase is approved, moving back to that phase may incur additional costs.
• Final project delivery occurs only after the final sign-off and balance payment.

To maintain our project queue and resource allocation, we apply policies to projects that stall due to client inaction.

The handover process includes transferring all agreed-upon deliverables, source files, and documentation.

• Handover happens within 3 business days of final payment confirmation.
• We provide a 15-day 'Post-Launch' support window for bug fixes.
• Long-term support requires a separate Maintenance Agreement.