Invoice & Late Payment Policy

Invoices are issued based on project milestones or as part of a recurring service agreement. Timely payment is crucial for project momentum.

• Standard Due Date: 7 days from the date of invoice issuance.
• Invoices are sent electronically to the client's registered billing email.
• Clients are responsible for ensuring their billing information is accurate and up-to-date.

We provide multiple secure channels for invoice settlement to ensure convenience for our global clientele.

• Bank Transfers (SWIFT/Wire).
• Credit/Debit Cards via our secure online gateway.
• Corporate Cheques (for local clients in Bangladesh).
• Online Payment Platforms (e.g., Stripe, PayPal where applicable).

Payments not received by the due date are considered overdue and may incur late fees.

• Grace Period: 3 business days after the due date.
• Late Fee: 5% of the invoice value for every 15 days of delay.
• Late fees are automatically added to the next billing cycle or outstanding balance.

We reserve the right to suspend all active services if an invoice remains unpaid for more than 15 days past its due date.

If you believe an invoice contains an error, you must notify us within 3 business days of the invoice date.

• Disputes must be submitted in writing with supporting details.
• Undisputed portions of the invoice must still be paid by the original due date.
• We aim to resolve all billing discrepancies within 5 business days.